FAQ

Choose your product, add it to your basket and complete the single-step checkout. You do not need an account. Once your payment goes through, you will receive an order confirmation email.

No. You can shop as a guest, which keeps things fast, simple and discreet.

Yes. Discount codes are shared occasionally through our trusted partners, including therapists, sexologists and influencers, as well as during selected promotions. Enter your code at checkout. Codes cannot be combined with sale items.

Wait a moment and try again, or choose a different payment method. Unpaid orders are cancelled automatically after 24 hours, so you can simply place a new one. If the problem continues, email us at hello@willdostudio.co.uk.

Gift cards are available occasionally as part of limited promotional campaigns. They are digital, valid for 12 months, can be used once and cannot be combined with other discount codes.

Yes. Simply enter a different delivery address at checkout. Gift orders do not include invoices or pricing information. Gift wrapping is available, but personalised gift messages are not included.

Yes. We send automatic emails confirming your order, your payment and your dispatch, including tracking details. If you cannot see them, please check your spam or promotions folder.

We do not currently offer student discounts or a loyalty programme. Any active promotions are always shared on our social media channels.

We currently deliver within the United Kingdom only.

Every order is sent with Royal Mail 24. Delivery is £3.50, or free on orders over £35.

Orders are dispatched the next working day after payment. Royal Mail 24 aims to deliver the next working day, although this is not guaranteed. Deliveries can include Saturdays and, in some cases, Sundays.

Yes. Every order is sent in plain, neutral packaging with no logos and no description of the contents. The sender is shown as Will Do Studio, a gift shop, so a neighbour can take in your parcel without any idea of what is inside. More on our Delivery page.

Yes. You will receive tracking details for every order once it has been dispatched.

Please check your tracking first and contact Royal Mail using your tracking number. Let us know as well, so we can raise it with the courier from our side.

Check with your neighbours and around your property first, as parcels that do not fit through a letterbox may be left in a safe place or with a neighbour. If you still cannot find it, contact Royal Mail and email us so we can help.

A parcel is considered lost if there has been no delivery confirmation or tracking update for at least 7 days.

Yes. You can cancel within 14 days of delivery as long as the hygiene seal on the box is unbroken. If an item is faulty, your statutory rights apply whether or not the seal has been opened. Full details are on our Returns and refunds page.

Email hello@willdostudio.co.uk with your order number and a short description of the problem. A photo or short video helps us sort things out faster. We cover the cost of returning faulty items.

Once we have looked at the problem, we will send you a prepaid return label and arrange a replacement, repair or refund, in line with your rights under the Consumer Rights Act 2015.

Refunds are made to your original payment method within 14 days of us receiving the item back, or proof that you have sent it.

Our massagers are made from smooth, soft silicone. The materials and safety markings for each product are listed on its product page and in the instructions in the box.

Bud, Flow, Pebble and Pulse are rated IPX6, which means they are protected against strong jets of water. They are easy to rinse clean but should not be submerged. Bloom is rated IPX7, so it can be briefly immersed, up to 1 metre for 30 minutes. Seeds and Ring have no electronics and can simply be washed.

Each product page lists the full details, including settings, materials, water resistance, battery, dimensions, weight and warranty.

Every rechargeable product comes with its own USB charging cable, and Bloom uses a magnetic cable. Charging and running times are listed on each product page. Please do not use a product while it is charging.

Let it rest briefly, then connect it to the charger, as the battery may simply need recharging. Temperature changes during storage or transport can occasionally affect performance. If it still does not work, email us and we will help.

Yes. Our shapes are simple and easy to get to know. Each product page explains how it is designed to be used and whether it suits solo moments, shared ones or both. If you are not sure where to start, write to us and we will happily help.

Yes. Every product comes with printed instructions in the box.

Please use a water-based lubricant only. Silicone and oil-based lubricants can damage the silicone surface. Our water-based Liquid Silk works with every Lovqa product.

Clean it before and after every use with warm water and a mild, unscented soap, rinse well and dry with a clean, lint-free cloth. Avoid alcohol and harsh cleaners. Our Care and safety page has more tips.

Stop using the product. Using enough water-based lubricant helps protect the skin, and if irritation continues, speak to your GP or pharmacist.

If you are pregnant or have a medical condition, please check with your GP or midwife before using intimate products. Listen to your body and stop if anything feels uncomfortable.

With proper care, your products should last for years. Our rechargeable products come with a 12-month warranty against manufacturing faults, such as charging or battery problems, in addition to your statutory rights. Damage caused by using a product against its instructions is not covered.

Our products have built-in batteries and can be carried in hand luggage. We do not recommend packing them in checked baggage, as items with batteries may be restricted.