These terms apply to every order placed on lovqa.com. Please read them before you buy. If anything is unclear, we are happy to help at hello@willdostudio.co.uk.
1. About us
Lovqa is a project of Will Do Studio Ltd, a company registered in England and Wales with company number 14908366. Registered office: Holloway House, Epsom Square, White Horse Business Park, Trowbridge, Wiltshire, England, BA14 0XG. You can contact us at hello@willdostudio.co.uk.
2. Who can order
Our products are intended for adults. By placing an order you confirm that you are 18 or over. We deliver within the United Kingdom only.
3. Placing an order
When you place an order, you are making an offer to buy. We will email you to confirm we have received it. The contract between us is formed when we email you to confirm that your order has been dispatched. If we cannot accept your order, for example because an item is out of stock, we will let you know and will not charge you.
4. Prices and payment
All prices are shown in pounds sterling. Will Do Studio Ltd is not registered for VAT, so no VAT is charged. Delivery costs £3.50 and is free on orders over £35. The delivery cost is shown in your basket before checkout. Payment is taken when you place your order. If we make an obvious error in a price, we will contact you before dispatch and you can choose to continue at the correct price or cancel for a full refund.
5. Delivery
Delivery times and details are set out on our Delivery page. Responsibility for the products passes to you once they are delivered to the address you gave us.
6. Cancelling and returns
You can cancel within 14 days of delivery while the hygiene seal on the box is unbroken. Once the seal has been opened, the right to cancel no longer applies. Full details are on our Returns and refunds page.
7. Faulty products and your rights
We are required by law to supply products that are of satisfactory quality, fit for purpose and as described. Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015. Our 12-month warranty is offered in addition to those rights.
8. Using our products
Please read and follow the instructions supplied with each product. Our products are not medical devices and are not intended to diagnose, treat or prevent any condition.
9. Our liability
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our failure. We are not responsible for loss or damage that is not foreseeable, or for business losses. We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud.
10. Your information
We use your personal information only as set out in our Privacy policy.
11. Law and disputes
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts. If you have a concern, please contact us first so we can try to put it right.
12. Changes to these terms
We may update these terms from time to time. The version that applies to your order is the one shown on the website when you placed it.
